Refund Policy

The pack

AI Credits — 180 is a one-time purchase of 180 credits for US$9, valid for 90 days from purchase. It is not a subscription and does not renew. If no payment was made, there is no cash payment to refund.

The free editor does not charge and does not require an account. Optional private cloud saves are not a purchase. A card is charged only when checkout is enabled and you finish checkout.

Unused purchases

If you purchased credits by mistake and have not used any credits from that purchase, contact support@phototogif.com within 14 days of purchase to request a refund review. Credits already used are generally not refundable for a change of mind. This does not limit refunds for defects, non-delivery, misdescription, duplicate or incorrect charges, unauthorized transactions, or any mandatory consumer rights. Waffo's Buyer Terms also allow refund requests to be submitted within their stated Refund Request Period; this is not a promise that every request will qualify.

Our order process is conducted by our online reseller and merchant of record, Waffo Pancake (operated by Waffo.com Limited), for the one-time US$9 purchase of 180 credits, valid 90 days. Approved cash refunds are processed by Waffo to the original payment method. Under Waffo's Buyer Terms, approved refunds are processed within 14 Business Days of approval; your bank may take additional time to post the refund. You can request billing help through the Waffo Buyer Portal linked in your receipt or contact support@phototogif.com with your account email, order number and reason. We usually reply within 2 business days.

Credits, not cash

Credits are spent when a job is accepted. Eligible failed jobs return credits unless you delete the job. Returned credits are not cash. A request rejected before it is accepted, including invalid input, not enough credits, or closed intake, is not charged. A succeeded job is not refunded. A result that is still waiting to be saved is not refunded by that error. A video that is too large to store is not refunded by that error. Deleting a queued or running job gives up that refund. This changes the credit balance. It is not a cash refund.

Eligible failed generations return credits to your account; a credit return is not a cash refund. A successful generation is not automatically eligible for a change-of-mind credit return. If payment was taken but the purchased service or result was not delivered, contact support so we can investigate and arrange redelivery or an appropriate remedy. Nothing in these terms limits rights that cannot be excluded under applicable law.

Contact

Questions: support@phototogif.com.

PhotoToGIF is the operator of this website and is operated under the laws of the People's Republic of China (mainland China).